Packaging, Shipping, Framing and Returns


Orders are delivered Monday - Friday via a signature required courier to any business or residential address including rural delivery. No PO Box or PRIVATE BAG numbers please. If you want your parcel left somewhere without signing ie by the front door, put your instructions in the box at the checkout. Please note we cannot accept responsibility for orders delivered without a signature. 

UNFRAMED PRINTS, CARDS & GIFT TAGS - We aim to dispatch prints within 4 working days, so you should receive it within 6 working days. 

FRAMED - Please allow an extra 3-5 days for framing. You may well get your order quicker but during busy periods (like Christmas) this can be longer so check with us before ordering if you need your print by a certain date and we'll do our best to help.

International orders are not tracked and do not need to be signed for. 
AUSTRALIA - PRINTS $15. (5 - 10 days)
REST OF THE WORLD - PRINTS $25. (6 - 18 days)

Note - Due to the fragile nature of frames and prohibitive delivery costs cannot offer framing outside New Zealand.

We aim to get your order to you in tip top condition so we are very careful about packing your prints.
A4 and A3 prints arrive flat with a backing board and protected inside a clear cello envelope and courier bag. A2 and A1 prints are carefully wrapped in acid free tissue paper and craft paper then rolled into a robust mailing tube.
Packed with as much love and attention as our unframed prints to arrive in pristine condition. 

Most prints will fit into standard off the shelf frames and we offer a framing service for those who prefer us to handle that for them. We advise framing is done as soon as possible.

Our prints are expertly framed by a local framer who we have personally used for many years so your prints are in good hands. They are quality boxy wooden frames  and your print will arrive with hooks and cord ready to hang. Frame profile width 21mm x height 15mm or 40 x 14mm for A1 size.
Paypal is a secure and well-trusted online payment processor. All credit cards are accepted and you don't need to have a PayPal account to make the payment. SHIPPING will be added at checkout. After you have placed your order you will receive an e-mail confirmation of the transaction.
INTERNET BANKING - Bank transfer option is available at the checkout. Order will be sent once funds are processed.

TAXES - We do not charge custom duties on overseas shipments. Any additional customs charges incurred during shipment are your responsibility so we recommend you check any obligation with your local customs officials regarding taxes/duties that may be applicable to your order.

Our art prints are custom printed therefore we can't accept returns if you change your mind. Cards and gift tags can be returned if they are unopened and in mint condition and tees if unworn however we cannot refund shipping costs. If an item is faulty or different from the image shown, please contact us immediately and we will arrange a replacement. Nothing in this returns policy limits your rights under the Consumer Guarantee Act. 

All images, designs and copy Copyright of Pencil and Hammer and must not be reproduced without written permission from us.